Pricing, Taxes & Payments
Effective date: 2026-08-20 Last updated: 20 August 2026
This page explains how our prices, taxes, payment methods and invoices work.
Currency and what the price includes
All prices are in Indian Rupees (₹) and are inclusive of applicable taxes unless a page says otherwise.
Shipping is shown separately: free on orders of ₹499 and above, and a flat ₹49 below that.
What you see before you pay
Before you confirm payment, the checkout always shows:
- the price of each item
- any discount or coupon applied
- applicable taxes
- the shipping charge
- the total amount payable
There are no hidden or additional mandatory charges. What the total says is what you pay.
Struck-through and reference prices
Where a higher price is shown struck through next to our selling price, that higher figure is a genuine reference or maximum retail price for the item, not an inflated number created to make a discount look larger.
Taxes and GST
Fashion jewellery attracts GST at the rate applicable to the product concerned, and the rate depends on the item's correct classification. The tax applicable to your order is reflected in the price and shown in your order summary.
Current GST registration status: GST registration in progress. GSTIN: not yet allotted.
Once GST registration is complete, we will publish our GSTIN here and provide a compliant tax invoice with your order. Until then we do not issue an invoice bearing a GSTIN, and we do not represent that we do.
Payment methods
Payments are processed by Razorpay, a licensed Indian payment aggregator.
You may pay using the secure online methods Razorpay makes available at checkout, which may include UPI, cards, netbanking and wallets. The methods shown to you at checkout are the ones actually available for your order.
Cash on Delivery is not offered at present.
Card and UPI security
Your full card number, CVV, UPI PIN and netbanking credentials are entered directly with the payment provider. They are never stored on Xevanya's systems.
We retain only the payment reference, method type, status and amount that we need to fulfil your order, support you, and process a refund if one is due.
If a payment fails
If a payment fails and an amount was still debited, it is normally reversed automatically by your bank or the payment provider, in some cases taking up to 10 working days. If it has not been reversed by then, contact us with the amount, date and payment reference and we will take it up with Razorpay for you.
Refunds
Refunds are made to the original payment method. Timelines are set out in our Cancellation & Refund policy and our Returns & Exchanges policy.
Pricing errors
We check our prices carefully, but if an item is listed at an obviously incorrect price because of a genuine error, we may cancel the affected order and refund you in full rather than supply at that price. We will not use this to withdraw a discount or promotion that was genuinely intended.
If you are not satisfied
If a reply from our support team has not resolved your concern, you may escalate it to our Grievance Officer, to be updated (Proprietor / Grievance Officer), at legal@xevanya.com. We acknowledge grievances within 48 hours and work to resolve them within one month of receipt.
Nothing in this policy takes away any right or remedy available to you under the Consumer Protection Act, 2019 or any other applicable Indian law, including your right to approach a consumer forum.
How to reach us
- Email: support@xevanya.com
- Phone: +91 8209541864
- Support hours: Monday to Saturday, 10:00 AM – 6:00 PM IST (excluding public holidays)
- Seller: Xevanya (Sole Proprietorship)
- Registered address: Didawata Madhorajpura Jaipur Pin 303006, Jaipur, Rajasthan, 303006, India
We aim to reply to every message within one working day.