Xevanya
Information

Grievance Redressal

Effective date: 2026-08-20 Last updated: 20 August 2026

Xevanya publishes this page under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, so that you always know who to escalate to and how long it should take.

Step 1 — talk to support first

Most problems are solved fastest by our support team, because they can see your order.

  • Email support@xevanya.com
  • Phone +91 8209541864 during Monday to Saturday, 10:00 AM – 6:00 PM IST (excluding public holidays)

Please give us your order number and a short description of the problem. We aim to reply within one working day, and to resolve ordinary order issues within 15 days where it is practical.

Step 2 — escalate to our Grievance Officer

If support has not resolved your concern, or you are unhappy with the outcome, escalate it:

  • Grievance Officer: to be updated
  • Designation: Proprietor / Grievance Officer
  • Email: legal@xevanya.com
  • Phone: +91 8209541864
  • Address: Didawata Madhorajpura Jaipur Pin 303006, Jaipur, Rajasthan, 303006, India

Please write "Grievance" in your subject line, and include your order number, what happened, what you have already been told, and what outcome you are looking for.

What we commit to

  • We acknowledge every grievance within 48 hours of receiving it.
  • We give you a ticket or reference so you can follow it up.
  • We work to redress the grievance within one month of receipt, as required by the

E-Commerce Rules.

  • If we need longer because we are waiting on a courier or a payment provider, we tell you that and

why, rather than going quiet.

  • We tell you the outcome in writing.

Step 3 — your rights if you are still not satisfied

Nothing on this page, and nothing in any of our policies, takes away your statutory rights.

If you are not satisfied with how we have handled your grievance, you may approach the consumer redressal machinery available to you under the Consumer Protection Act, 2019, including the District, State or National Consumer Disputes Redressal Commission appropriate to your claim, and the Government of India's National Consumer Helpline.

We have deliberately not printed a helpline number or web address here, because publishing a wrong one would be worse than publishing none. Please use the current contact details published on the Department of Consumer Affairs' own website.

What this page is not

This is not an arbitration clause. We do not require you to arbitrate, and we do not ask you to give up access to a consumer forum as a condition of buying from us.

How to reach us

  • Email: support@xevanya.com
  • Phone: +91 8209541864
  • Support hours: Monday to Saturday, 10:00 AM – 6:00 PM IST (excluding public holidays)
  • Seller: Xevanya (Sole Proprietorship)
  • Registered address: Didawata Madhorajpura Jaipur Pin 303006, Jaipur, Rajasthan, 303006, India

We aim to reply to every message within one working day.